2026 Retail Industry Global Outlook Deloitte Insights

Omnichannel shoppers spend 1.5 times more each month than single-channel shoppers.29 However, many retailers haven’t figured out how to make these services profitable. A third of retail executives say their company plans to invest significantly to create efficiencies, including accurate real-time inventory visibility, a single view of customers across channels, and multiple fulfillment options—all of […]

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